Use Cases-SehatoKart

CASE STUDY

Transforming E-Commerce with WhatsApp Automation

SehatoKart is a leading E-Commerce brand offering a wide range of health and wellness products. With a focus on customer satisfaction and seamless shopping experiences, SehatoKart continually innovates to enhance its service efficiency and customer engagement.

COMPANY OVERVIEW

About SehatoKart

Sehatokart Ventures Pvt. Ltd. is a trusted E-Commerce brand specializing in health and wellness products. As a subsidiary of Psychocare Health Pvt. Ltd., Sehatokart ensures top-quality formulations, sourced with strict quality control and crafted with the highest industry standards.

Sehatokart Ventures Pvt. Ltd. is a trusted E-Commerce brand specializing in health and wellness products. As a subsidiary of Psychocare Health Pvt. Ltd., Sehatokart ensures top-quality formulations, sourced with strict quality control and crafted with the highest industry standards.

Founded under the visionary leadership of Mr. Jagdeep Singh, who brings over 25 years of experience in the pharma industry, Sehatokart was created to make healthcare products more accessible, affordable, and reliable. The company leverages innovation and expertise to provide customers with safe, high-quality, and cost-effective wellness solutions.

Industry

E-Commerce

Headquarters

Mohali, Punjab

Products

Health & Wellness Essentials

The Challenge

Key challenges faced by SehatoKart

Limited Customer Engagement

Customers often abandoned their carts or left queries unanswered, leading to lost sales opportunities. Traditional follow-ups through email had low response rates.

Inefficient Order Tracking & Updates

Customers frequently reached out for order updates, creating a strain on support teams. Managing these inquiries manually was time-consuming and inefficient.

Missed Revenue from Abandoned Carts

Cart abandonment was a persistent issue, and there was no effective system in place to recover lost sales.

The Solution

#1

Seamless Order Tracking & Updates

Key Features:

🔹 Automated WhatsApp notifications for order confirmations, tracking, and delivery updates
🔹 Reduced customer support queries by providing real-time information
🔹 Improved post-purchase customer experience

#2

Abandoned Cart Recovery & Retargeting

Key Features:

🔹 Smart reminders to bring back lost customers
🔹 Personalized messages with product links to encourage conversions
🔹 Increased sales recovery without additional marketing costs

#3

WhatsApp Cart Integration for Faster Purchases

Key Features:

🔹 Customers can now add products to their cart directly from WhatsApp
🔹 Cart syncs with SehatoKart’s website, allowing seamless checkout
🔹 Enhanced convenience leading to higher conversion rates

Testimonial from Sehatokart

Integrating WhatsApp API with our e-commerce platform has been a game-changer. We’ve seen a remarkable increase in customer engagement and retention. The abandoned cart recovery feature alone has boosted our sales significantly. WhatsApp automation has made our operations seamless, and our customers love the real-time updates! A must-have solution for any e-commerce brand looking to grow effortlessly.""Integrating WhatsApp API with our e-commerce platform has been a game-changer. We’ve seen a remarkable increase in customer engagement and retention. The abandoned cart recovery feature alone has boosted our sales significantly. WhatsApp automation has made our operations seamless, and our customers love the real-time updates! A must-have solution for any e-commerce brand looking to grow effortlessly.

CASE STUDY

Transforming E-Commerce with WhatsApp Automation

COMPANY OVERVIEW