Privacy Policy

Introduction

This privacy notice for Digiwah Technosys LLP ("Company," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

• Visit our website at digiwah.com, or any website of ours that links to this privacy notice
• Login to our Partner dashboard at digiwah-technosys.partner.botpenguin.com
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@digiwah.com.

Information Collection

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information we collect may include the following:

• Names
• Phone numbers
• Email addresses
• Job titles
• Usernames
• Passwords
• Mailing addresses
• Billing addresses
• Debit/credit card numbers

Sensitive Information. We do not process sensitive information.

Payment Data. We do not collect your payment data. All payments are collected in our official bank account via Razorpay Payment Gateway, Bank Transfers, Cheque Instruments or QR Code Scanner provided by our bank. We do not encourage payments by cash; however, if payment is done by cash, please ask for a printed receipt.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Meta Business Suite, or other social media account. The profile information we receive may include your name, email address, friends list, and profile picture.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, and location.

The information we collect includes:

• Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services — including IP address, device information, browser type, pages viewed, searches, and other actions you take.
• Device Data. Information about your computer, phone, tablet, or other device you use to access the Services, including your IP address, device and application identification numbers, location, browser type, hardware model, ISP and/or mobile carrier, operating system, and system configuration.

Information collected from other sources

In Short: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.

To enhance our ability to provide relevant marketing, offers, and services and to update our records, we may obtain information about you from other sources such as public databases, joint marketing partners, affiliate programs, data providers, and social media platforms. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data, IP addresses, and social media profiles, for purposes of targeted advertising and event promotion.

Use of Information

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, including:

• To facilitate account creation and authentication and otherwise manage user accounts.
• To save or protect an individual's vital interest — such as to prevent harm.
• We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
• We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law. No purpose in this notice will require us keeping your personal information for longer than thirty-six (36) months past the start of the idle period of the user's account.
• When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or securely store it and isolate it from any further processing until deletion is possible.

Information Sharing

We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Data Security

We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

User Rights

In India, user rights related to privacy policies are primarily governed by the Information Technology Act, 2000, and its rules, particularly the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Withdrawing your consent

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us using the contact details provided below. Please note that this will not affect the lawfulness of the processing before its withdrawal.

Opting out of marketing communications

You can unsubscribe from our marketing and promotional communications at any time by replying "STOP" to the WhatsApp messages that we send, or by contacting us using the details provided below. You will then be removed from the marketing lists. However, we may still send you service-related messages necessary for the administration and use of your account.

Do-Not-Track signals

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals. If a standard for online tracking is adopted that we must follow in the future, we will inform you in a revised version of this privacy notice.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

• Log in to your account settings and update your user account.
• Contact us using the contact information provided below.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies

Most web browsers are set to accept cookies by default. If you prefer, you can choose to set your browser to remove or reject cookies, though this could affect certain features or services. To opt out of interest-based advertising by advertisers on our Services, visit http://www.aboutads.info/choices/.

If you have questions or comments about your privacy rights, you may email us at support@digiwah.com.

Policy Updates

We will/may update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

Contact Information

If you have questions or comments about this notice, you may reach us at: