The Challenge: A Communication Barrier Hindering Growth
JAL Bath Fittings, a leading name in bathroom and kitchen solutions, serves a diverse customer base across India. However, in South India, language barriers in their complaint registration process created major challenges:
❌ Miscommunication between customers and support teams
❌ Inefficient manual processes slowing complaint handling
❌ Data errors due to manual entry into ERP systems
Relying solely on phone calls for complaint registration led to delays, customer frustration, and operational inefficiencies. To scale its customer service, JAL needed a seamless, multilingual, and automated solution.
The Solution: WhatsApp Automation by Digiwah
By implementing WhatsApp AI automation, JAL transformed its customer support process into a fast, accurate, and multilingual system.
Here’s how:
🚀 1. Multilingual Support for Seamless Communication
Customers can now choose their preferred regional language, ensuring clear and effective interactions. This eliminates miscommunication, making the complaint resolution process smoother and frustration-free.
✅ Key Features: Multilingual AI Chatbot | Seamless Customer Interaction
📲 2. Hassle-Free Complaint Registration via WhatsApp Forms
Instead of long, inefficient phone calls, customers now fill out a structured WhatsApp form, making the process faster, more accurate, and user-friendly.
✅ Key Features: Automated Complaint Registration | User-Friendly WhatsApp Forms
📊 3. Real-Time Data Sync with Google Sheets
Once a complaint is submitted, the data is automatically stored in Google Sheets, eliminating manual errors and ensuring real-time tracking.
✅ Key Features: Error-Free Processing | Instant Data Sync
🔗 4. Seamless ERP Integration for Faster Resolutions
With structured automated data collection, JAL’s team can easily upload complaint records into their ERP system, reducing processing time and improving efficiency.
✅ Key Features: ERP Integration | Streamlined Workflow
The Impact: A Game-Changer for Customer Support
🚀 Eliminated language barriers, enhancing customer satisfaction
🚀 Reduced complaint resolution time with instant WhatsApp automation
🚀 Increased efficiency by eliminating manual data entry errors
🚀 Improved workflow through seamless ERP integration
With WhatsApp automation, JAL Bath Fittings transformed its customer experience, ensuring faster complaint resolution, better data accuracy, and happier customers.
Ready to Streamline Your Customer Support?
If language barriers, slow response times, and manual workflows are holding your business back, it’s time to automate with WhatsApp AI.
📢 Get in touch today and see how WhatsApp automation can revolutionize your customer service!
👉 Schedule a Meet with us to discuss your specific requirements and explore customised solutions.
👉 Download our Free eBook on our Website at to learn more about WhatsApp automation and how it can transform your business operations.
The future of business communication is here. Let’s make it work for you!
