WhatsApp Business API,
built & wired into your business.
We're a Meta Tech Partner. We handle the API approval, build your custom chatbot, and connect it into your CRM, ERP, and payment stack. You go live in around 7 days.
Why this isn't your regular WhatsApp.
What is WhatsApp Business API?
WhatsApp Business API is Meta's official enterprise messaging channel — letting verified businesses automate replies, broadcast Meta-approved templates to thousands of contacts, run a multi-agent inbox, and integrate WhatsApp with CRMs, ERPs, and payment systems. Unlike the free WhatsApp Business app, the API has no contact cap, supports chatbots, and is the only compliant way to operate WhatsApp at scale.
Personal / Business app
- One device, one operator at a time
- No green tick (verified business)
- No automation, no chatbot
- No CRM or payment integration
- Broadcast lists capped at 256 contacts
- No analytics, no audit trail
- Account suspension risk on mass messaging
WhatsApp Business API
- Multi-agent inbox, role-based access
- Verified green-tick business profile
- 24×7 chatbot + AI automation
- Native Zoho, Salesforce, Shopify, Razorpay sync
- Broadcast to thousands using Meta-approved templates
- Campaign analytics, delivery + read reports
- Compliant by design — no suspension risk
Automate the conversations that drain your day.
Your sales team shouldn't be answering "what's the price?" at 11pm. The API handles the routine, your team handles the revenue.
Built for your industry, not "general use".
We've shipped these for ₹2 cr SaaS founders, 50-store retail chains, and single-clinic dentists. The pattern works.
From abandoned cart to repeat buyer.
Wired into Shopify, WooCommerce, or your custom catalog. Every order event becomes a WhatsApp moment.
- Abandoned-cart recovery sequences with one-tap checkout
- Order confirmed → dispatched → delivered with live tracking
- Catalog browsing inside chat, payment links inline
- COD confirmation flow to cut RTOs
- Post-purchase reviews, upsell, and reorder reminders
Qualify leads before your sales team picks up.
Ad clicks come in 24×7. Most go cold by morning. The bot keeps them warm and books the site visit while you sleep.
- Auto-capture from Facebook/Google lead forms & IndiaMart
- Bot qualifies budget, BHK, possession timeline
- Site-visit booking with calendar slot picker
- Brochure, floor plan, walkthrough video on request
- Drip nurture for cold leads — no manual follow-up needed
Fewer no-shows, less front-desk chaos.
Single clinic or 12-branch chain — appointment, reminder, and feedback all live on the patient's WhatsApp.
- Patient self-books slots from doctor's live calendar
- Automated 24h + 2h reminder templates cut no-shows
- Prescription, lab report, and bill delivery inside chat
- Post-visit feedback & Google review prompt
- HIPAA-style audit trail of every patient message
From RFQ to PO without the email chain.
We wire WhatsApp directly into Zoho, Odoo, or Tally. Distributor enquiries, dispatch updates, payment reminders — all routed.
- IndiaMart / TradeIndia leads land in Zoho CRM & WhatsApp
- Quote requests trigger from chat, sales engineer notified
- Dispatch & e-way bill auto-pushed to distributor
- Payment-due reminders with payment link from Tally
- Catalog & product spec PDFs delivered on demand
Admissions, fees, attendance — one number does it all.
From counselling-stage enquiries to parent updates. Coaching institutes, K-12, and edtech founders all use the same playbook.
- Course enquiry capture & demo class booking
- Fee reminders with payment links — 60% faster collection
- Attendance & test-score updates to parents
- Class reschedule + recording link delivery
- Drop-out re-engagement campaigns
Drag, drop, deploy. No developer in the loop.
We hand you a visual flow builder — drop nodes for buttons, lists, conditions, API calls, payments. Edit your bot the same week your offer changes.
- Branching logic — yes/no, multi-choice, conditional paths based on customer answers.
- API hooks — query your Zoho, ERP, or shipping API mid-conversation and respond with live data.
- Human handoff — bot escalates to a real agent the moment the customer says "talk to someone".
- A/B test flows — split traffic, see which script converts better, ship the winner.
Plug in ChatGPT & your own AI
Feed it your product catalog, FAQs, and policy docs — let it answer the long-tail questions while the rule-based flows handle transactions.
The dashboard your team will actually live in.
Templates, broadcasts, contacts. The three screens your marketing and sales team will open every morning — built into the platform, no extra add-ons.
Meta-approved templates
Draft, submit to Meta, ship — all from one screen. Variables, buttons, media headers, multi-language. Approval status tracked per template.
- Marketing, utility & authentication categories
{{variables}}for personalisation at scale- Quick-reply & URL buttons supported
- Edit + resubmit without losing version history
Broadcasts at scale
Send a Meta-approved template to thousands of opted-in contacts. Segment, schedule, ship. Watch delivery, read, and reply roll in live.
- Audience segmentation by tag, source, lifecycle
- Schedule by time-zone for the best open rates
- Real-time delivered / read / replied dashboards
- Automatic retries on transient delivery failures
Contacts in & out
Bulk-import contacts from CSV with smart column mapping. Export segmented lists. Or skip files and sync straight from Zoho or Google Sheets.
- CSV / XLSX upload with auto-detect mapping
- Phone validation (E.164) and dedupe on import
- Tag-based segmentation built in
- Two-way sync with Zoho CRM, Google Sheets, HubSpot
Watch the agent work, on the customer's screen.
Same agent. Same trace. But this is what your customer actually sees — the WhatsApp they already use, with our brain working in the background. Pick a scenario.
Plugs into the stack you already pay for.
CRM, ERP, payments, lead sources, helpdesks. We don't sell you the tool — we wire it into yours.
Four steps from sign-up to first message.
No "we'll get back to you in 3 weeks". You see Meta approval the same week and a working chatbot the next.
One plan. Honest math. No 3-tier theatre.
Most providers price by user, by message, and by feature. We charge a flat platform fee and you pay Meta directly for conversations — at Meta's published rate.
annual validity
Platform credits ≠ free messages. Every marketing & utility message you send is billed by Meta directly at its own published per-conversation rate (in INR). We never mark those up. Credits power your dashboard, automation runs, AI agent calls, and broadcast delivery — not Meta's message cost.
What's bundled
- Official WhatsApp Business API number, Meta-verified
- 50,000 platform credits / year · for chatbot runs, automation triggers, AI agent calls, broadcast tracking
- Custom chatbot built & deployed by our team
- Up to 3 integrations (CRM, payment, lead source)
- Multi-agent inbox with role-based access
- Bulk broadcast tool with template management
- Team training + 30 days of post-launch support
- WhatsApp green-tick application support
- Add-on credit packs available when you run out — top up anytime
Three things you'll need to qualify.
Meta sets these — they're non-negotiable. We can help you get any of them sorted before we apply.
Registered business
GST registration or UDYAM/MSME certificate. Sole proprietorships, LLPs, and Pvt Ltd all qualify.
Active website
A live domain with a Privacy Policy and Terms page. Even a one-page site works — we'll guide you on what Meta looks for.
Eligible mobile number
A number that's not currently active on the regular WhatsApp app. Existing personal/business numbers can be migrated — we handle the switch.
Real businesses, real numbers, real names.
For a B2C brand, WhatsApp API is essential — and Digiwah's setup was the most economical we found, without cutting corners on the chatbot or integrations. Their team treats it like an in-house build.
The qualification flow alone changed how we look at lead quality. We finally see what customers actually ask before they hit our sales line — that insight was worth the platform fee in the first month.
We had IndiaMart leads dying overnight. Digiwah wired them into Zoho + WhatsApp in under two weeks — every lead now gets a reply in under a minute, even at 2am. That's the whole game in our space.
Answers, before you ask.
The Business app is a free phone app — single device, single user, no automation, no integrations. WhatsApp Business API is the official enterprise rail from Meta: multi-agent inbox, chatbots, broadcasts at scale, CRM integration, full audit trail. The API is the only way to legally automate WhatsApp at scale without account-suspension risk.
Around 7 days end-to-end for a standard setup. Meta verification clears in 24–48 hours (we push it as a Meta Tech Partner), chatbot flow build takes 2–3 days, integration testing 1–2 days. Complex multi-system integrations can extend to 2–3 weeks.
Platform access, the WhatsApp API number, multi-agent inbox, broadcast tool, custom chatbot built by our team, up to 3 integrations, team training, and 30 days of post-launch support — plus 50,000 platform credits per year with annual validity. Credits power chatbot runs, automation triggers, AI agent calls, and broadcast delivery tracking inside our portal.
Important: platform credits are not free messages. Meta's per-conversation charges are billed by Meta directly at their published rate — we never add a markup. When your platform credits run out, you can buy add-on credit packs anytime.
Yes. Meta categorises every conversation as marketing, utility, authentication, or service, each with its own per-conversation rate published by Meta (in INR). Marketing and utility messages cost the most — service conversations cost less or are free under Meta's qualifying conditions.
Your platform plan does not include Meta's message cost. Meta bills you directly at its standard rate, and we never mark it up. We share a transparent monthly cost estimate based on your projected volume before you sign, so there are no surprises.
Yes. We migrate existing numbers regularly — your customers see no disruption, the same number continues to receive messages, and chat history on the old app is preserved on devices. The number cannot remain logged in to the WhatsApp/Business app once migrated.
Yes — and 70+ others including Odoo, Tally, WooCommerce, HubSpot, Razorpay, Stripe, IndiaMart, Facebook Lead Ads, Google Sheets, OpenAI/ChatGPT. We're a certified Zoho Implementation Partner, so Zoho-specific wiring (CRM, Books, Desk, Inventory) is in-house.
Green tick (official business account) is granted by Meta based on brand notability — public mentions, news coverage, social proof. We help you build the application, gather supporting evidence, and submit it. Approval is at Meta's discretion and not guaranteed, but we have a strong track record on it.
You can top up with add-on credit packs at any time — sized to your usage so you don't overbuy. Your dashboard shows real-time credit consumption, so you'll see overages coming and can upgrade before they hit. Unused credits stay valid until your annual subscription renews.
Note: this is platform credit overage only. Meta's message-conversation charges are separate and billed by Meta directly throughout the year.
Yes — Hindi, English, Punjabi, Tamil, Telugu, Bengali, Marathi, Gujarati, and most Indian regional languages. With AI integration enabled, the bot detects the customer's language and responds in the same one. Templates can be Meta-approved in any of those languages too.
All conversations run over Meta's encrypted Cloud API. We host the platform in India-region servers, sign DPAs with every client, and conversation logs are stored with role-based access. Suitable for DPDP, HIPAA-style clinical contexts, and most regulated industries — happy to share our security posture document on request.
Ready to put WhatsApp to work?
Book a 20-minute demo. We'll map your CRM, your lead sources, and your customer flow on the call — and tell you what your first 30 days on the API will look like. No slides, no script.