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CASE STUDY

How Busy Bucket Services Transformed Bookings with WhatsApp Automation

Busy Bucket Services is a leading home service provider, revolutionizing the industry with professional and high-quality cleaning solutions. Founded in 2017 in Mohali, the company was born out of a need for reliable and expert home cleaning services. With a strong foundation in hospitality and HR training, Busy Bucket has grown from a small setup to a trusted brand, offering a seamless and customer-centric approach to home maintenance. Their mission is to provide a one-stop solution for all home services, ensuring affordability, efficiency, and excellence.

COMPANY OVERVIEW

About Busy Bucket Services

Busy Bucket Services is a trusted name in professional cleaning and home maintenance, known for its efficient, high-quality services. The company faced challenges in managing customer orders due to its phone-based booking system, leading to missed orders, unqualified leads, and lost conversions.

Industry

Home Cleaning

Headquarters

Mohali, Punjab

Products

Deep Cleaning, Sofa & Carpet Cleaning, Pest Control, Sanitization, and more.

The Solution

#1

Select Their Desired Service

Customers could browse and choose services seamlessly through WhatsApp.

Key Features:

🔹Interactive WhatsApp menu for easy browsing
🔹 Pre-defined service categories for quick selection
🔹 Eliminates the need for call-based inquiries

#2

Provide Key Details Easily

A structured flow helped collect necessary information like address and service preferences without manual intervention.

Key Features:

🔹 Automated WhatsApp form for structured data collection
🔹 No manual follow-ups required for address or preferences
🔹 Reduces errors and miscommunication

#3

Choose a Convenient Date & Time

Customers could schedule their service at their convenience.

Key Features: 

🔹 Integrated calendar for self-scheduling
🔹 Eliminates back-and-forth coordination
🔹 Increases customer satisfaction with flexibility

#4

Proceed with Payment Securely

A direct payment option streamlined the booking process, ensuring faster confirmations.


Key Features:

🔹 Instant payment link inside WhatsApp chat
🔹 Multiple payment options (UPI, Cards, Net Banking)
🔹 Ensures booking confirmation without delays

Testimonial from Busy Bucket Services

Before working with Digiwah, handling customer complaints was a major challenge for us. With a large customer base in South India, the language barrier made phone-based complaint registration slow and inefficient. "Before implementing WhatsApp Automation, our business struggled with order management. Missed calls meant lost revenue, and unqualified leads wasted our time. Digiwah provided us with a seamless WhatsApp booking system that completely transformed our workflow. Customers can now select services, provide necessary details, and schedule their cleaning—all without any manual effort from our side. It has streamlined our operations and boosted our efficiency like never before!

Pankaj Joshi

Director