CASE STUDY
How Busy Bucket Services Transformed Bookings with WhatsApp Automation
Busy Bucket Services is a leading home service provider, revolutionizing the industry with professional and high-quality cleaning solutions. Founded in 2017 in Mohali, the company was born out of a need for reliable and expert home cleaning services. With a strong foundation in hospitality and HR training, Busy Bucket has grown from a small setup to a trusted brand, offering a seamless and customer-centric approach to home maintenance. Their mission is to provide a one-stop solution for all home services, ensuring affordability, efficiency, and excellence.
COMPANY OVERVIEW
About Busy Bucket Services
Busy Bucket Services is a trusted name in professional cleaning and home maintenance, known for its efficient, high-quality services. The company faced challenges in managing customer orders due to its phone-based booking system, leading to missed orders, unqualified leads, and lost conversions.
Industry
Home Cleaning
Headquarters
Mohali, Punjab
Products
Deep Cleaning, Sofa & Carpet Cleaning, Pest Control, Sanitization, and more.

The Challenge
Key challenges faced by Busy Bucket
The Solution
#1
Select Their Desired Service
Customers could browse and choose services seamlessly through WhatsApp.
Key Features:
🔹Interactive WhatsApp menu for easy browsing
🔹 Pre-defined service categories for quick selection
🔹 Eliminates the need for call-based inquiries


#2
Provide Key Details Easily
A structured flow helped collect necessary information like address and service preferences without manual intervention.
Key Features:
🔹 Automated WhatsApp form for structured data collection
🔹 No manual follow-ups required for address or preferences
🔹 Reduces errors and miscommunication
#3
Choose a Convenient Date & Time
Customers could schedule their service at their convenience.
Key Features:
🔹 Integrated calendar for self-scheduling
🔹 Eliminates back-and-forth coordination
🔹 Increases customer satisfaction with flexibility


#4
Proceed with Payment Securely
A direct payment option streamlined the booking process, ensuring faster confirmations.
Key Features:
🔹 Instant payment link inside WhatsApp chat
🔹 Multiple payment options (UPI, Cards, Net Banking)
🔹 Ensures booking confirmation without delays
Testimonial from Busy Bucket Services
