fbpx

Refund Policy

Introduction

This policy is designed to be fair and reasonable, ensuring that customers feel secure in their transactions with Digiwah Technosys LLP, while also protecting the company from potential abuse of the refund process.

Subscription Services

If a user subscribes to any of Digiwah's paid services, they are ineligible to receive a refund. If the user has subscribed to any Digiwah's services including WhatsApp API plan, they are not eligible for a refund of Monthly or Yearly Subscription, WhatsApp conversation credits, or any other services. They can cancel their subscription to ensure they are not charged for the next billing cycle.

Non-Refundable Services

All Digiwah services, such as the charges for Subscription Plan, WhatsApp Conversation Credits (WCCs), Add-ons or any third-party integrations, are non-refundable due to the nature of the service and the costs incurred by Digiwah to provide these services. This includes one-time Chatbot development and other one-time setup payments.

Technical Issues

If a user experiences continuous technical issues that prevent them from using the service effectively, and if these issues are verified by Digiwah’s support team, a partial or full refund may be granted at Digiwah’s discretion.

Unauthorized Charges

In the case of unauthorised or fraudulent charges, users should contact Digiwah support immediately. If such claims are verified, Digiwah will issue a full refund.

Cancellation Policy

A user may cancel their subscription at any time. However, the cancellation will be effective at the end of the current billing cycle, and users will not receive a refund for the remaining period of the subscription, except under special circumstances that will be reviewed on a case-by-case basis.

Refund Process

To request a refund, users should write to us at support@digiwah.com The request must include the transaction details and a clear explanation of the reason for the refund request.

Policy Amendments

Digiwah reserves the right to modify this refund policy at any time, and the changes will be effective immediately upon posting the updated policy on the Digiwah.com website.

Legal Compliance

This refund policy complies with the local laws and regulations where Digiwah Technosys LLP operates. Users are also encouraged to review the Terms of Service and Privacy Policy for a comprehensive understanding of their rights and obligations.

Contact & Support

For any refund-related queries, users are encouraged to contact Digiwah’s customer support team at Email : support@digiwah.com, or WhatsApp : +91 9115520303 which is committed to providing efficient and personalised assistance.

Contact Information

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:

Digiwah Technosys LLP

A-704, Municipal Heights, Sector 104, Mohali, Punjab 140306 India

Phone: 9115530303

support@digiwah.com

// website bot